Objectives

  • to know the theory, its different approaches and the nature of contemporary conflicts
  • to acquire skills of analysis and the ability to plan actions for peaceful interventions, both for the prevention of conflicts and for intervening during their development
  • to learn techniques and strategies for intelligent non-violent intervention in conflict situations
  • to access information and knowledge to be able to develop efficient intervention programmes and manage the quest for positive specific solutions
  • to be able to lead and facilitate negotiation and mediation processes
  • to transform the way to communicate both to prevent and to end conflicts

Student Profile

  • Any person with responsibilities and interests in solving conflicts
  • Consultants, executives, leaders, lawyers of any industry
  • Civil servants and managers of private and public organisations
  • Directors and staff of NGOs, companies and other organisations working in conflict areas, in reconstruction, development and international cooperation
  • Politicians and trade unionists
  • Members of the armed forces and the police.

Competencies

  • Understanding the overall concept of what we mean by conflict resolution, its terminology and the action criteria, techniques and methods specific to it.
  • Understanding and learning how to analyse how family, education, political, social and armed conflicts occur and also learn how to manage, transform and resolve them using strategies, techniques and resources for an intelligent and non-violent intervention.
  • Acquiring the skills to analyse and plan the action in peaceful interventions in conflicts, both from the prevention and intervention perspective as the conflict occurs.
  • Having the ability to develop communication aspects to prevent, direct and pacify conflicts.
  • Knowing how to find information and knowledge to develop efficient intervention programmes and manage the search for specific and positive solutions.
  • Designing, managing and developing conflict resolution processes based on the different techniques and procedures.

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The UOC in figures

    54,022

    students

    58,792

    graduates

    6,438

    virtual classrooms

    3,692

    teaching staff

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