Understanding the overall concept of what we mean by conflict resolution, its terminology and the action criteria, techniques and methods specific to it.
Understanding and learning how to analyse how family, education, political, social and armed conflicts occur and also learn how to manage, transform and resolve them using strategies, techniques and resources for an intelligent and non-violent intervention.
Acquiring the skills to analyse and plan the action in peaceful interventions in conflicts, both from the prevention and intervention perspective as the conflict occurs.
Having the ability to develop communication aspects to prevent, direct and pacify conflicts.
Knowing how to find information and knowledge to develop efficient intervention programmes and manage the search for specific and positive solutions.
Designing, managing and developing conflict resolution processes based on the different techniques and procedures.