If you become unemployed or find yourself in any of the three situations envisaged by the insurance policy, you should proceed as follows:
- Read the full text of the conditions of the benefit to confirm that your case is covered by the policy.
- Notify us of the unforeseen situation within 20 calendar days after occurrence.
Using the Help Service, tell us which of the three unforeseen situations envisaged by the insurance applies to you. The UOC will provide you with the contact details for you to request assistance and will monitor your case.
- Send the documentation that you are asked to provide.
You must furnish the documentation that proves your entitlement to the benefit. The UOC will tell you which documents you must scan and send, depending on your case.
- You will receive the decision.
You will receive the insurance company's decision within a period of 10 days by means of a message sent to the mailbox from which the contact has been made.
-You will receive the payment.
If the decision is favourable, the UOC will ask you to give a current account number and will make the payments.
If you have applied for the unemployment benefit on the grounds of unjustified dismissal or temporary disability, payment of the benefit will be distributed over the five months following the unforeseen event (July and August are not counted). You will receive the first payment 30 days after the favourable decision.
If you are still unemployed after you enrol for the second semester, the benefit will be extended for an additional five months.
Each month, you will have to provide the supporting documentation for the benefit you have requested.
If you have requested the benefit for hospitalization, payment will consist of a lump sum paid when you are discharged. Even if you are hospitalized for less than two months, the minimum sum you will receive will be two monthly payments.
If you enrolled in June and paid an enrolment fee of 1,200 euros and you become unemployed in November, you will receive 240 euros (1,200/5) during three months: December, January and February.